Conference calls are now a common method of communicating, especially in the workplace. They allow many people to speak to each other at the same time and allow businesses to save on travel costs.
Some people see conference calling as awkward as they lack the benefit of actually seeing the people you are talking to. Some people however see this as a benefit. There is a certain etiquette that you must adhere to when making and receiving a conference call.
Make sure that you are comfortable before the call starts, if you slip out for a drink or to use the restroom no-one will be aware of this, unless you press the hold button and allow your hold music to interrupt the entire call.
Make sure that you are aware of the mute button on the telephone, this can save some embarrassment if you need to have a discreet word with others in your office. Treat the call just as if it was any other meeting. Make sure that you are prepare by having any notes you think you will need.
Introduce yourself at the beginning of the call. You may think that people recognise your voice but you may sound different over the telephone.
Try not to make any background noises that may distract from the call. Tapping the table or scraping your chair across the floor will distract the other callers.
Happy Calling!
